Phase 1 of the Widening Digital Participation initiative was a collaboration between the Tinder Foundation (now called the Good Things Foundation) and NHS England. The Digital Inclusion Framework also factors in the importance of the two main actors in digital inclusion – governments and the private sector. However, there were some small differences between the groups in the extent to which they used, and assigned importance to, the internet. Year 5 pupils who signed up to attend Code Club were randomly allocated into an ‘intervention group’, who attended Code Club during the 2015/16 academic year, and a ‘control group’, who did not attend Code Club that year but were assured of a place in the following year. D iscuss the challenges for those experiencing homelessness in accessing digital, as well as those for staff supporting their clients, and the possible solutions to these. Manaiakalani Evaluation Programme, Jesson et al (2016). Participants were asked how often they had visited the library or marae before they started using APNK, and how often they had visited since APNK became available. test results that measure changes in participants’ skills before and after the course. We have detected that you are using Internet Explorer to visit this website. Assistive technologieswhich facilitate access for people with disabilities who would not otherwise be able to use them. Theories of change were developed for older people, job-seekers, Get IT Together volunteers and tutors, and the state. the improvement in skills was evident even when the control group children learned Scratch as part of the standard computing curriculum in school. 3. This book is intended to help librarians better understand and articulate their roles in promoting human rights and social justice, as well as to educate policymakers, government officials, professionals in other fields, and researchers in ... Digital inclusion initiatives can help people gain access to online services, support them in using these services, and provide training in digital literacy skills. The extent to which people are benefiting from having access to the digital world (including enhanced social, cultural and economic wellbeing). Collecting qualitative insights — in-depth interviews with staff at the Innovation Pathfinder organisations provided insights on challenges and things that worked well. 3. Collecting evidence by surveying initiative participants — learners were surveyed to gather information about what kinds of people were being reached, and their learning outcomes. ONLINE COMMUNITY . Straw, S., Bamford, S., & Styles, B. Just Economics. The Treasury. Rather than necessarily adopting a digital skills training approach, phase two is using discovery, service design and co-production methods. The evaluators interviewed stakeholders in groups or individually, asking about their perceptions of the benefits from Get IT Together, and what they thought helped or hindered the realisation of those benefits. It surmises that social inclusion must be based on a clear social contract that recognizes both the costs and benefits of policies and interventions towards social inclusion. I deliver digital skills training support to residents in Kingston upon Thames. High levels of digital exclusion and digital health literacy in people from deprived and excluded communities who are also at greater risk of poorer health outcomes. training for staff in the digital tools likely to be used by library customers. San Francisco: Jossey-Bass/Wiley. We define digital inclusion initiatives as services, projects or programmes that contribute to enabling everyone to conveniently and confidently use digital devices and the internet, via improving motivation, access, skills or trust. The 5 objectives cover a range of issues. digital inclusion programs, the field also must dedicate resources to professional development in outcomes-based evaluation and seek greater financial support for implementation across the field. There are some approaches that Māori and others would deem unethical, such as taking information from Māori without consideration of Māori ownership or the use of the information, and with Māori being merely participants without control. Logic model for the personal wellbeing outcomes from the UK’s Superfast Broadband Programme(reproduced from figure 2.2, Ipsos MORI [2018]), See a larger version of the diagram (PDF 115KB). The kaupapa Māori approach used in the evaluation of TPoTAK is described in:Potaka-Osborne, Tuatini, Williams, & Cvitanovic (2018). This review provides an overview of assistive technologies and the latest research into their use. Acknowledgements This publication was produced by a World Bank Group team led by Ceyla Pazarbasioglu, Alfonso Garcia Mora, Mahesh Uttamchandani, … There are several main approaches for assessing return on investment: Evaluating return on investment can take a ‘light touch’ approach, where rough calculations indicate the possible return. The propensity scores were then used to match each household in the upgraded area to its most similar household in the non-upgraded area. The Consumer Data Research Centre has produced a detailed mapping of neighbourhoods by internet user classification. A literature review of existing research on the social impacts of superfast broadband was undertaken to identify social outcomes that may be associated with the introduction of superfast broadband. Some examples include: Up to 40 per cent of social tenants in Leeds say that they do not have access to the internet. Speakers: What type of device they took home from Computers in Homes and what other computers or smart devices were in the household. Since 2012, Manaiakalani has partnered with the Woolf Fisher Research Centre at the University of Auckland to evaluate, research and develop the programme. We also use cookies set by other sites to help us deliver content from their services. The rapid growth in digital technologies brings amazing opportunities for people to become more active partners in their own care. Found inside – Page 988a demand exists to create pedagogical strategies that can assist in the elderly's critical development through, for example, authorship. The Digital Inclusion Unit (UNIDI) of the Federal University of Rio Grande do Sul (UFRGS) offered a ... For any evaluation, it’s critical to understand whether the effects that you observe have been caused by the initiative or by something else. Initiatives that work with school age children and their families to teach digital skills and arrange connectivity. Visit the DISS . Evaluation of Te Puāwai o te Ahi Kaa (Aotearoa New Zealand)Initiative type: Non-digital inclusionNote: We were unable to find a Māori evaluation of a digital inclusion initiative, so present a non-digital inclusion example instead. The following examples show how free wi-fi is improving the experience of patients and their families. Voice activated systems or âvirtual assistantsâ can open up new opportunities for people who might otherwise be digitally excluded. Leeds City Council is developing pilots, including looking at how low cost broadband could be provided to individual tenants in a range of housing … Whether participants had gained any new qualifications since graduating from Computers in Homes. Found insideThis account Is the story of community, authors provide a frame working for thinking ab the effects of community technology on digital inclusion and present concrete examples technology providers have had on Individual users, ... The governmentâs new Digital Inclusion Fund has provided support for care homes in rural Essex to install smart technology, and train home owners to become âdigital boomersâ to help others improve their digital skills. The Get IT Together evaluation demonstrates: In this section, we discuss the SROI aspect of the evaluation of Get IT Together, which is reported in:Just Economics (2014). To address difficulties with contacting participants (who changed contact details frequently), a random sample was selected for the surveys, and these were contacted every 3 months to check for updated details. The framework includes over 50 companies, social enterprises and voluntary sector organisations that specialise in providing digital skills training and assisted digital support. These are: older people ; people in lower income groups There are a number of methods for estimating attribution, which fall into 2 main categories: Randomly selecting potential participants into groups that do and do not participate in the initiative: Comparing with a matched comparison group who are as similar as possible to the participants: Comparing with national statistics over the same time period: Checking that the results are consistent with causal contribution and investigating other explanations for the change: Some evaluations investigate return on investment, comparing the value of what the initiative has achieved with its costs. As an example, to calculate additionality for the reduced social isolation indicator for the 106 older learners without computers at home: The final calculation of the return on investment summed the monetary values across all outcomes and compared this to the expenditure on the initiative. This briefing presents some of the … Kanohi ki te kanohi (face-to-face) methods are often more appropriate than telephone or internet-based data collection methods. The Office for … Māori evaluation is usually placed within the context of value and power, and can be distinguished from non-Māori evaluation, in that it: In Māori evaluations (as in non-Māori evaluations) methods should be chosen to suit the circumstances. Found inside – Page 448“ A checklist for digital inclusion - if we do these things , we're doing digital inclusion ” ( gov.uk ) . ... area of Specialization Thinking of barriers to digital inclusion , and ways to reduce the barriers for example , by using a ... The Covid-19 pandemic has shone a spotlight on the critical importance of digital inclusion for every child — now more apparent and important than ever. The indicators were developed through this process, and the surveys moved online in 2009. Value proposition. The rise of technology … A survey of the learners who used the digital health-related content gathered information on: In the third year of the initiative, in-depth semi-structured interviews were held with staff at the Innovation Pathfinder organisations to gain insights into: A ‘light touch’ method of estimating return on investment was used, drawing from survey data and existing information on the costs of UK health services. The Digital Inclusion Stories Space (DISS) is the place where Knowledge Community Members can showcase examples of practices that the digital inclusion community can learn from. Read Paper. Figure 3. Digital inclusion: current examples. The Social Return on Investment. Definition: Computer-based communication. Evaluating digital inclusion initiatives: How can we get better evidence for what works? Access to free wi-fi can be crucial for people who might find it difficult to afford data costs on their digital device. The figures at the top indicate a percentage of the UK adult population; the grades at the bottom are particular skill levels. Download Full PDF Package. Or at the other end of the spectrum, return on investment can be estimated more rigorously with large and technically sophisticated studies that may be very expensive. In some areas social prescribing is being used to link up with organisations providing digital inclusion support. "Like" this page to follow posts from the Digital Inclusion Network via Facebook. A digital inclusion project provides an opportunity for communities to access resource to support people to engage digitally, based on the strengths and needs of their community. Provide case studies of good practice examples in digital inclusion; Provide attendees with useful resources and guidance on initiatives to takeaway and put to use. For example, our walking group take part in Photography walks and our Pensioners group have iPad workshops. I could see myself screen sharing some of these diagrams in an online skills training session. Examples of our work A place-based approach to enable digital health participation • £500,000 of external funding secured for partners working with people locally, to support digital inclusion initiatives including connectivity, devices, staff capacity, and programmes of activity. While the first two barriers are critical to address, they largely fall outside of the scope of these guidelines. You can change your cookie settings at any time. While users can … Every APNK user during this time would have been shown the survey link when they started using the library or marae computer, or when they connected their own device to the APNK Wi-Fi. ... An example of this is the Government’s ‘Digital by Default’ The Evaluation Toolkit is a collection of resources designed to help any organisation looking to evaluate a Digital Inclusion project. It’s often helpful to supplement your indicators with qualitative insights. In investigating these priority areas, the researchers conducted an econometric analysis of national data as well as interviews with, and a postal survey of, households. We hope that providers, funders and evaluators of digital inclusion initiatives can draw on this for ideas about how to evaluate. Further education and training outcomes, 4. It … Once youâve mapped levels of digital exclusion locally, there are several approaches you might consider to tackle the problem, such as: The Widening Digital Participation (WDP) programme has been running since 2013, originally managed by NHS England and now by NHS Digital. To identify successful engagement and delivery models with the potential to be sustainable beyond the life of the programme, with a focus on partnerships. The creation of brand identity is a classic example of where a digital first mindset would help. Observers recorded the types of teaching practices and student activities that took place, using a standard categorisation. People can make GP appointments and order repeat prescriptions through online services, as well as access NHS111 advice online. Low cost options for home computer purchasing. Some features on this site will not work. Inclusion does not mean formal approval by SCIE or BASW. The Digital Participation Charter Fund was established in 2014 to support participation projects in communities across Scotland. A whānau health survey and needs assessment, alongside kōrero with whānau, resulted in prioritisation of these initial activities: The TPoTAK partners commissioned Whakauae Research for Māori Health and Development (Whakauae), an iwi-owned research centre, to evaluate the project. Whakauae were seen as a good fit because the evaluation needed to be conducted in a way that would resonate with the Māori worldview underpinning TPoTAK and the Te Ao Auahatanga Hauora Māori Fund. Current chapter â How we can support digital inclusion. The Computers in Homes logic model developed by Martin Jenkins (2015) (reproduced with permission). Constructing logic models — following the SROI approach, theories of change for each type of stakeholder were developed to identify their most valued outcomes from Get IT Together. [2014]). Estimating the SROI requires several steps, as described below. An evaluation of the Widening Digital Participation programme. Opportunities and risks: Research … The survey was run online in September and October 2010, and a link to it was advertised on the APNK portal pages. There was an increase in the percentage of classrooms whose students achieved at or above national norms, indicating that the improvements didn’t result solely from already well-performing classrooms getting more of their students to higher achievement levels. Guide to Social Cost Benefit Analysis. In the early years of Computers in Homes, researchers attended graduations where they surveyed participants using paper-based questionnaires. If each of these people saves 3 GP visits in 3 months: Each GP visit costs £45, therefore the total annual cost saving can be calculated as: 81,049 learners x 6% x 30% = 1,459 people. While indicators are quantitative, in many cases you can use them to assess qualitative change. Digital Uniteâs digital champions network provides learning resources, practical tools and an online community. There was evidence for a ‘dose-response’. The surveys assessed their computational thinking, programming skills and attitudes towards computers and coding. (2015). Digital inclusion now forms part of module 4 (User-centred design and citizen-driven informatics) of the NHS Digital Academy. Collecting evidence through surveying initiative participants — APNK users were surveyed, and survey findings were used (alongside findings from other methods) to understand the 5 key issues. Digital Inclusion. DIGITAL INCLUSION EVALUATION TOOLKIT ANK OF OUTCOMES INDICATORS AND SUREY UESTIONS 1 Just Economics March 2017 THE DIGITAL INCLUSION EVALUATION TOOLKIT: BANK OF OUTCOMES, INDICATORS AND SURVEY QUESTIONS. The model tracks the outcomes, and then impacts that result for those who take up broadband in the home and those who do not. Community … Free wi-fi on NHS premises makes it easier for patients to use information and services when they most need them. Access to ICT,ensuring infrastructure, affordable prices and also ease of use. Review any existing digital inclusion support â including local Online Centre, voluntary organisations and libraries. Download PDF. Technologies include telehealth and telecare, remote monitoring systems, wearable devices and smart home devices. Savings by 2028 include: In the early years of the survey, families that had moved could not be contacted for the 12- and 18-month follow-up surveys. The TPoTAK kaimahi (staff) and kaiwhakahaere (managers) worked with local whānau to develop the TPoTAK project plan. For those who had not got or retained a connection, why they had not done so. 3 T At the time of the evaluation, Get IT Together projects operated in 15 locations around the UK, running 5- and 10-week courses for older people, job-seekers, disabled people and people living in rural areas. Following a review of possible methods, a social return on investment (SROI) approach was selected. l Examples of successful digital inclusion strategies and programs to bridge the digital divide l Advocacy suggestions for negotiating digital inclusion funding and public- interest provisions in your municipality’s broadband initiative 2 Media Alliance l information@media-alliance.org. Health service cost savings calculations for the Widening Digital Participation initiative (reproduced from Tinder Foundation [2016]), 81,049 learners x 21% x 40% = 6,808 people. The Manaiakalani evaluation demonstrates: To investigate Manaiakalani’s effect on student outcomes, the evaluation used NCEA results and standard measures of student achievement in writing, reading and mathematics. This addresses the certainty of attribution, as asked in question 1 above. In term 1, 2012, Manaiakalani student e-asTTIe writing scores are seen well below national norms. Download Full PDF Package. Grounded in the experience of African countries, this 2020 report highlights examples of the remarkable innovations that abound in Africa and of the policy and programmatic movement towards social inclusion. It starts with a statement of the issues that the initiative intended to address. Instead they looked for acceleration of Manaiakalani student progress. Link workers give people time, focusing on âwhat matters to meâ and taking a holistic approach to peopleâs health and wellbeing. If you are already familiar with evaluation, you may not need to read the Superu handbook first. Found inside – Page 385These two examples show that the digital divide can be understood only if considered as one out of various aspects of ... This empirical pattern is also valid for the analysis of the dynamics of social inclusion and digital inclusion. The 3 reports that we draw on specifically are: Case studies of 8 of the most successful Manaiakalani teachers were used to build an understanding of what highly effective teaching looks like within the Manaiakalani environment. For example, literacy and digital skills remain a critical barrier to the inclusion of persons with disabilities, including farmers. Note: The TPoTAK evaluation won the 2018 Australian Evaluation Society Indigenous Evaluation Award. For example, at the very beginning of the digital revolution a few decades ago, some youth centres were already giving young […] But they didn’t just look for better achievement than national norms, which would be unfair given that Manaiakalani operates in mostly decile 1 schools, whose students tend to achieve below national norms. Examples of how digital business models change work, home and consumer behaviour. These include: “culturally responsible evaluation, culturally appropriate evaluation, culturally sensitive evaluation, Māori-relevant evaluation, Māori-focused evaluation, Māori models of evaluation, Kaupapa Māori, Māori evaluation tools, Māori frameworks, Māori paradigms, and indigenous protocols for evaluation.”. The governmentâs essential digital skills framework has been designed to support providers, organisations and employers across the UK who offer training for adults in essential digital skills. collect information from individuals (such as surveys and interviews), make observations and physical measurements. Found inside – Page 56An example of constitutional rules that would be ideally under the purview of the law is the provision pertaining to ... A further example is the provision requiring the federal executive's digital inclusion strategy to incorporate the ... How certain can we be that the initiative contributed to the outcomes? Digital India: MeitY: 1 July 2015: It aims to ensure that government services are available to citizens electronically and people get benefits from the latest information and communication technology: Pradhan Mantri Gramin Awaas Yojana: MoRD: 1985 Restructured on 25 June 2015: Housing, Rural: Provides financial assistance to rural poor for constructing their houses themselves. This gave a return on investment estimate of 640%, over and above the cost of the initiative. Integrating digital inclusion initiatives around community need areas, such as health and employment services, can also improve digital literacy and access to technology. This includes making essential services, such as education, employment, commerce, and government accessible through ICT or the internet. Including negative unintended outcomes can help stop the evaluation from falling into the trap of ignoring unintended results (Funnell & Rogers, 2011). For example, if employment rates were higher in upgraded postcode areas, this could increase the average wellbeing in those areas, making it appear that superfast broadband caused better wellbeing, when in fact the outcomes were more strongly related to employment. Technology and internet access strategies for individuals include (but are not limited to! 8x8 - The Leader in Cloud Call Centre Software. This is called ‘attribution’ or ‘additionality’ and when investigating it, we ask: Attribution is notoriously difficult to measure for social initiatives, but there are ways of estimating it and it’s important to decide how you will do so early on, so that you can collect the relevant information. Or you can track a matched comparison group who are as similar as possible to the participants. Found inside – Page 121Examples. of. Digital. Inclusion. Initiatives. Intended. for. Women. The main drivers behind most digital inclusion initiatives aimed at women are related to ensuring access, improving digital literacy, and working towards gender ... Logic models often only include positive outcomes, but sometimes it is helpful for them to specify unintended negative outcomes too. Meeting kanohi ki te kanohi prioritised whakawhanaungatanga, trust and relationship building. Online health information, including Start4Life on breastfeeding, is increasingly available for access via Alexa. The lead evaluator worked in consultation with the TPoTAK kaimahi to develop the data collection tools. what did and did not work well for the learners that the organisations worked with. This adjusted the outcome down to 36 people. ICTs, however, are not always equally accessible to everyone. Collection of qualitative insights — classroom observations were used to investigate changes in teaching practices, and case studies were used to understand patterns of whānau/family engagement and factors that contributed to successful teaching. Most also provide training in digital skills. Funnell, S.C. and Rogers, P. J. For example, indicators of outcomes from a digital literacy course might include: Your choice of indicators will be guided by your logic model and key questions/objectives. Citizens Online . We conclude that digital inclusion is a critical priority (n.d.-c). Theories of change are very similar to logic models. increase local employment opportunities The most popular activities of adult internet users were sending or receiving emails, finding out … Found insideHowever, others argue that true digital inclusion requires keeping up with a set of technologies that are in ... For some, being an Internet have-not is a choice. digital inClusion ProJeCts There are many examples of efforts to extend ... Digital education. MOPA is an exciting example of simple innovation using the tools that people have. Found inside – Page 82The Australian Digital Inclusion Index [36] shows, for example, that Australians with lower income, education, and employment levels; and adults aged 65 years or older are less digitally included [35]. Moreover, about 2.7 million (34%) ... Improvements in student achievement coincided with positive changes in classroom practices. Our approach to digital inclusion has been holistic and we have tried to embed opportunities for building digital skills into a lot of our Community Inclusion work. Health and care staff do not always have knowledge and confidence in using digital health resources themselves. It ran from 2013 to 2016. This was used to develop the logic model shown in figure 5. This assisted kaimahi to further develop their knowledge of evaluation and helped the evaluators to learn more about TPoTAK. This was a very large and comprehensive evaluation. Figure 4. COVID-19 and the digital divide: Supporting digital inclusion and skills during the pandemic and beyond Share Before the COVID-19 pandemic, people without access to the internet were already at a significant disadvantage in terms of seeking job opportunities, accessing financial support, and connecting with organisations. They facilitate access to information and knowledge, simplify the delivery of essential services and enable social and economic participation. Manaiakalani is a digital learning programme that aims to improve year 1 to 13 students’ engagement and outcomes in speaking, listening, reading and writing. Note: This handbook is our primary reference document; it was written specifically for the New Zealand social sector, is well regarded internationally, and is accessibly written, having won best public sector document in the 2017 New Zealand Plain English Awards. Direct outcomes for those who take up broadband: Indirect outcomes for those that take up broadband: Direct impacts that result from the outcomes for those who take up broadband: Indirect impacts that result from the outcomes for those that take up broadband: Direct outcomes for those that do not adopt new technology: Direct impacts that result from the outcomes for those that take up broadband: While the literature review suggested that the balance of impacts was likely to be strongly positive, there was also evidence for negative impacts, such as increased isolation, internet addiction, and a widening digital divide in access to services. This amount, adjusted for inflation, was £1055.34 per year, per person. Assessing return on investment using an SROI method — this type of cost-benefit analysis estimates returns to multiple stakeholder groups and includes difficult-to-quantify benefits. computing equipment, such as desktop PCs, printers, Wi-Fi, hosted digital repositories, scanners, and PC reservation systems, a managed service with software updates, and network monitoring and maintenance, a filtered internet service that blocks objectionable material and malicious software. Based on a stocktake of government and non-government initiatives, we have identified 4 main types of digital inclusion initiative currently operating in New Zealand.
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